Optimizing Sales Funnels and Enhancing B2B Conversion Rates with Advanced Predictive Models and Sales Technology

Main Article Content

Dileep Kumar Pandiya

Abstract

Sales funnels and B2B processes are crucial to understanding the process of converting leads to customers. Organizations have used various approaches to enhance the management of their leads to become customers, ensuring a high conversion rate. This article evaluates predictive analytics and sales technology to advance sales funnels and B2B processes to cover incremental value in organizational marketing and development. Considerably, sales funnels and B2B processes begin at the awareness stage, followed by the customer's developing interest. Then, the product's benefits and pricing are considered before purchasing. This study proposes the use of Deep Neural networks (DNNs), Bidirectional Long Short-Term Memory (BiLSTM), and Light Gradient Boosting Machine (Light GBM)  to assist in advancing the sales funnels and B2B processes. The article indicates that using DNN helps understand the influence of strategies and interactions, making the sales approach more concentrated on handling conversions. The use of BiLSTM works well with sequential data, offering insight into customer journeys and leading to an understanding of conversion probability and customer journeys. The application of Light GBM nonetheless indicates the possibility of handling lead scoring and customer segmentation to target marketing incentives. DNN, Light GBM, and BiLSTM work in a relevant manner to help develop sales funnels and B2B processes to optimize customer journeys and increase conversion rates.


 

Downloads

Download data is not yet available.

Metrics

Metrics Loading ...

Article Details

How to Cite
Kumar Pandiya, D. . (2020). Optimizing Sales Funnels and Enhancing B2B Conversion Rates with Advanced Predictive Models and Sales Technology. Turkish Journal of Computer and Mathematics Education (TURCOMAT), 11(3), 3005–3015. https://doi.org/10.61841/turcomat.v11i3.14792
Section
Articles

References

F. Aretz, "Developing The Marketing and Sales process by implementing the Business Funnel," 2016.

W. Bradford, W. J. Johnston, and D. Bellenger, "The impact of sales effort on lead conversion cycle time in a business-to-business opportunity pipeline," in 6th International Engaged Management Scholarship Conference, 2016.

J. Järvinen and H. Taiminen, "Harnessing marketing automation for B2B content marketing," Industrial Marketing Management, vol. 54, pp. 164-175, 2016.

B. A. Duncan and C. P. Elkan, "Probabilistic modeling of a sales funnel to prioritize leads," in Proceedings of the 21st ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, 2015, pp. 1751-1758.

T. Grublješič and N. Čampa, "The impact of the IS on the effectiveness of the Sales Funnel Management as a part of CRM in an automotive company," Online Journal of Applied Knowledge Management (OJAKM), vol. 4, no. 2, pp. 74-92, 2016.

W. Bradford, W. J. Johnston, and D. Bellenger, "The impact of sales effort on lead conversion cycle time in a business-to-business opportunity pipeline," in 6th International Engaged Management Scholarship Conference, 2016.

H. Saleem, M. K. S. Uddin, S. Habib-ur-Rehman, S. Saleem, and A. M. Aslam, "Strategic data driven approach to improve conversion rates and sales performance of e-commerce websites," International Journal of Scientific & Engineering Research, vol. 10, no. 4, pp. 588-593, 2019.

T. N. A. Nguyen, "Optimizing social media channels for B2B startups: Case of Odd Expert Oy," 2016.

M. Matilda, "Conversion Rate Optimization Strategy in UX: Applying the Theory of Four Behavior Types Within E-Commerce Conversion Rate Optimization," 2019.

A. M. Lindberg, "Use of predictive analytics in B2B sales lead generation," 2018.

V. Sze, Y. H. Chen, T. J. Yang, and J. S. Emer, "Efficient processing of deep neural networks: A tutorial and survey," Proceedings of the IEEE, vol. 105, no. 12, pp. 2295-2329, 2017.

R. M. Cichy and D. Kaiser, "Deep neural networks as scientific models," Trends in Cognitive Sciences, vol. 23, no. 4, pp. 305-317, 2019.

S. Mortensen, M. Christison, B. Li, A. Zhu, and R. Venkatesan, "Predicting and defining B2B sales success with machine learning," in 2019 Systems and Information Engineering Design Symposium (SIEDS), 2019, pp. 1-5.

P. Sandesh, "Predictive Analytics of Digital Marketing and Sales Pipeline," 2019.

S. Mishra, J. Gligorijevic, and N. Bhamidipati, "Learning from Multi-User Activity Trails for B2B Ad Targeting," arXiv preprint arXiv:1909.00057, 2019.

M. Lambert, "Sales Forecasting: Machine Learning Solution to B2B Sales Opportunity Win-Propensity Computation," Doctoral dissertation, National College of Ireland, Dublin, 2018.

G. Ke, Q. Meng, T. Finley, T. Wang, W. Chen, W. Ma, and T. Y. Liu, "Lightgbm: A highly efficient gradient boosting decision tree," in Advances in Neural Information Processing Systems, vol. 30, 2017.

Y. Liang, J. Wu, W. Wang, Y. Cao, B. Zhong, Z. Chen, and Z. Li, "Product marketing prediction based on XGboost and LightGBM algorithm," in Proceedings of the 2nd International Conference on Artificial Intelligence and Pattern Recognition, 2019, pp. 150-153.

S. Siami-Namini, N. Tavakoli, and A. S. Namin, "The performance of LSTM and BiLSTM in forecasting time series," in 2019 IEEE International Conference on Big Data (Big Data), 2019, pp. 3285-3292.

J. Kim and N. Moon, "BiLSTM model based on multivariate time series data in multiple fields for forecasting trading area," Journal of Ambient Intelligence and Humanized Computing, pp. 1-10, 2019.