ET. AL., R. M. , . Analysis of Mediating Effect of Customer Perception in Relation to Service Quality and Customer’s Satisfaction in Online Banking Services . Turkish Journal of Computer and Mathematics Education (TURCOMAT), [S. l.], v. 12, n. 2, p. 2421–2427, 2021. Disponível em: https://textitlejournal.com/turcomat.org/index.php/turkbilmat/article/view/2055. Acesso em: 12 sep. 2025.